By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Embroidery on Different Fabrics - Key Terms
- Fabric Diversity: Embroidery results may vary based on fabric type. Fabric texture and density can impact the outcome.
- Fabric Stability Notice: Delicate fabrics may experience distortion during embroidery. Clients are advised to discuss concerns about fabric stability beforehand.
- Client-supplied Fabrics: We work with client-supplied fabrics but cannot guarantee outcomes. Sample tests are advised for compatibility assessment.
- Testing and Approval: Prior to large-scale projects, sample tests are recommended to assess compatibility. Clients are responsible for fabric testing and approval.
2. Liability for Personal Items Submitted for Embroidery:
- Customer Responsibility: Customers bear sole responsibility for personal items submitted for embroidery. We do not accept liability for any damage, loss, or alterations that may occur during the embroidery process.
- Machine-Related Risks: While our embroidery machines adhere to high maintenance standards, there is a minimal risk (approximately 2%) of unintentional damage to personal items during the embroidery process. United Embroidery is not liable for rare instances of machine-induced damage.
- Inspection of Personal Items: Customers are strongly advised to thoroughly inspect personal items before submitting them for embroidery. Any pre-existing damages or special care instructions should be communicated to us.
- Limitation of Liability: United Embroidery shall not be held liable for consequential, indirect, or incidental damages arising from the embroidery service, including damages caused by the machine. Customers acknowledge and accept the minimal risk associated with our embroidery services.
3. Payment: In order to proceed with either pickup or delivery, full payment must be made in advance.
4. Refund Policy for United Embroidery:
- Customer Satisfaction is Our Priority: At United Embroidery, we take pride in our embroidery work, and your satisfaction is our top priority. If you have any concerns about the embroidery on your items, we encourage you to reach out to us directly. We are committed to finding a resolution that ensures your satisfaction.
- How to Address Concerns:
- Contact Us: If you notice any issues or are dissatisfied with the embroidery work, please contact us promptly. Your feedback is important to us, and we are here to assist you.
- Customized Solutions: Every situation is unique. By getting in touch with us, we can discuss the specific concerns about the embroidery work and collaborate on finding a personalized solution.
- Flexible Approaches: Our commitment to your contentment allows us to be flexible in considering various options or alternatives to address concerns related to the embroidery.
- We're Here to Assist: Your satisfaction with the embroidery work is crucial to us. We believe in open communication and welcome the opportunity to address any concerns personally. Call us, and let's work together to ensure that you are delighted with the embroidery work from United Embroidery.
5. Privacy Policy: Personal Information: By using our website, you agree to the terms of our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and disclose your personal information.
6. Modifications: Changes to Terms: United Embroidery reserves the right to modify or update these terms and conditions at any time without prior notice. It is the responsibility of the customer to review the terms regularly.
7. Governing Law: Jurisdiction: These terms and conditions are governed by the laws of the jurisdiction where United Embroidery is located.
By using the services of United Embroidery, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please contact us before proceeding with your order.
